Alex went out of his way to be helpful to us even though we weren’t his customers!We stayed at a different apartment from Kasteli. While we were waiting for the owner of our apartment Alex started chatting to us, he was incredibly friendly and helpful. As we were waiting he gave us advice on restaurants and beaches and told us all about the Minoan ruins opposite the apartment, it’s obvious that he loves Hania. What a genuinely lovely guy, we will stay at Kasteli next time